Booking  Terms


Cancellation Conditions;

Cancellation rules for all bookings will be shown during the booking procedure on the HTML site at or will be transmitted via the XML API.


”Superdeal” is a hotel room or apartment at a very affordable price. It is NOT possible to cancel or make any changes to this kind of booking (including name changes). You will always be asked before you can book a Superdeal-offer.


Reservation is confirmed as booked, any amendment depends on availability upon time of request.

If you do not arrive at the hotel/apartment on the original arrival date, or if you leave the accommodation before time, you will only be entitled to cancel or amend the booking from the moment Sunhotels receives the notification from you.​


Minimum booking age

You warrant that the passengers you book on behalf of are of legal age in country of residence and destination or will be accompanied by adult travellers.



Sunhotels POS only allows individual bookings = FIT.
Should the client submit a booking of more than 4
twin/double rooms or more than 9 single rooms per stay this will be considered a group booking. This will also be the case even if the rooms are booked in several bookings, but are clearly part of the same stay.
Kindly note that some hotels might differ from the above in the exact amount of rooms/guests that they consider a group.  

In such cases Sunhotels will contact the client in order to cancel the bookings and a new booking will have to be done through the Sunhotels Groups Department.

The general cancellation conditions for group bookings will be notified for each booking. Please contact [email protected]


Nationality issues

Some of our accommodation providers negotiate their low rates on basis that residents and/or citizens of the country where the hotel stay is taking place, are not eligible to stay at that rate. Both the HTML site and the XML API enable the capturing of this data. Nationality must be informed correctly at the time of booking, any extra costs charged by the hotel based on Sunhotels receiving incorrect nationality info will be chargeable to your account.


Hotel star and category ratings

Star ratings for Hotels are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established. Official classification in each country.

Star ratings for Apartments are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established but the outlines below will give a general understanding of what can typically be expected within each category:


Sunhotels special classification:

2 Star: Varying from small to medium sized complex offering basic service.

3 Star: Medium class.

4 Star: Higher medium class with facilities.

5 Star: Highest Sunhotels standard


Cot for babies under 2 years: The cost of the cot must be paid on spot by customer, please be aware a cot is never guaranteed

Maximum 1 infant under 2 years per room in the booking.

Payment for incidentals

Extras: clients must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to their departure from the hotel.


General terms

Sunhotels does not endorse or recommend any particular hotel. Reasonable care has been taken that the content of this web site is correct but it is subject to amendment at any time without notice. All content on this web site is published in good faith but you acknowledge that Sunhotels as booking agent cannot check the accuracy of all information provided by hotels.

These terms govern all bookings made (whether through Sunhotels web site or otherwise) WebBeds FZ LLC t/a Sunhotels (hereinafter referred to as “Sunhotels”).

Registered address: Suite 1714 – 1715 Al Shatha Tower, Dubai, United Arab Emirates; Company number: 91277. You accept these booking terms on behalf of all members of the party travelling.



Sunhotels is acting as disclosed agent and as such its liability to you is limited to the higher of (a) 1,000€ and (b) three times the value of the booking made with Sunhotels. To the extent permitted in law, all conditions, warranties or obligations whether express or implied by statute, common law or otherwise are excluded and these terms shall apply in their place.

Sunhotels shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

Although Sunhotels takes reasonable care to ensure that published descriptions are correct, Sunhotels accepts no liability for errors or omissions in the description of hotels on the web site. Sunhotels reserves the right to change hotel booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes. In extreme circumstances Sunhotels may be forced to cancel bookings in which case you will be notified of such change as soon as possible and a full and prompt refund will be made. In any event Sunhotels liability will be limited to the higher of (a) 1,000€  or (b) three times the value of the booking made with Sunhotels.


Any complaint about the booking service must be notified to Sunhotels in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during the customers stay and, if not resolved to their satisfaction, should be notified to Sunhotels in writing. Customers must have a written statement from the Hotel that they had a complaint and that could not be solved by the hotel.

Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between Sunhotels and you. You confirm that you have not entered into the contract with Sunhotels on the basis of any representation not expressly incorporated into these documents.

Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.